Last updated: 26 September 2026

1. Who we are (developer & legal entity)

This Privacy Policy applies to the mobile application CabMe Guest (Android application ID eu.cabme.butler; iOS app name CabMe Guest).

On Google Play this app is listed under the developer name Cab Me Developers. That developer account is operated by RAZATEC BV (VAT BE0772993592), trading as CabMe. On the Apple App Store the app is published by RAZATEC BV. RAZATEC BV is the data controller for personal data processed through CabMe Guest.

Contact: sales@cabme.eu · +32 471 22 00 45 · https://www.cabme.eu

2. What CabMe Guest is for

CabMe Guest is for authorised staff at hotels, offices, and partner venues to request taxi and guest transportation services on behalf of guests or visitors. It is not the public CabMe rider app for end passengers.

3. Personal data we collect and why

• Account data (name, email, phone, venue/location credentials) — to authenticate staff and link requests to your organisation.
• Trip / service request data (pick-up and drop-off addresses, guest name or reference, notes, timing) — to fulfil transportation requests through the CabMe platform.
• Technical data (IP address, device type, app version, crash/diagnostic logs) — to secure the service, fix errors, and prevent abuse.
• Communications — if you contact support or request password reset / account deletion via the app or email.

We process this data on the legal bases of contract (providing the service to your venue), legitimate interests (security and operations), and where required consent.

4. Location data

CabMe Guest may use addresses you enter or venue presets configured for your location. We do not require continuous background GPS tracking for core desk workflows unless a future app version explicitly requests location permission for a stated feature; if we do, we will update this policy and the in-app disclosures.

5. Sharing and processors

Data is shared with CabMe platform systems operated by RAZATEC BV and, where needed, with licensed taxi / mobility partners to complete rides. We use infrastructure providers (hosting, email, analytics if enabled) under data processing agreements where applicable. We do not sell personal data.

6. Retention

We keep account and trip records as long as your organisation uses the service and as required for legal, tax, and dispute resolution obligations, then delete or anonymise when no longer needed.

7. Your rights (GDPR)

If you are in the EEA/UK, you may request access, correction, deletion, restriction, objection, or portability where applicable. Contact sales@cabme.eu. You may lodge a complaint with your local data protection authority.

Venue staff may use in-app flows (where available) to request account deletion; we may need to verify authority with your organisation.

8. Security

We use encryption in transit (HTTPS/TLS), access controls, and industry-standard practices. No method of transmission over the internet is 100% secure.

9. Children

CabMe Guest is for professional venue use and is not directed at children under 16.

10. Changes

We may update this policy. The “Last updated” date will change; material changes may be notified in-app or by email to venue administrators.

11. Other CabMe apps

The general CabMe rider privacy policy at https://www.cabme.eu/privacy-policy applies to the consumer CabMe taxi app, not to CabMe Guest. This page is the privacy policy for CabMe Guest only.